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Took my truck and my gf's vehicle in for oil changes and found a small issue with some o rings on both. Real World, as always, had the parts ordered and on the way and a plan laid out before I could blink. They NEVER upsell or do unnecessary work. If something is optional they will tell you and let you decide if you want it done. If something is going to damage your vehicle and needs to be fixed right now they will tell you that too, but still leave the decision in your hands. Let's face it... vehicle maintenance and repairs are not cheap anymore, but Tim and his staff have ALWAYS been fair and as easy on my wallet as they possibly could be... sometimes even cutting themselves short. The biggest things with Real World Auto are honesty, integrity, experience, knowing what they're doing and customer service. You will not find any shade tree shenanigans there and you will not find a better experience anywhere else. They do something there that many have forgotten how to do... they treat every customer just like they would want their family to be treated if it was their vehicle. I WILL NOT take my vehicles anywhere else if I have a choice.
Thank you so much for taking the time to share such a detailed and thoughtful review! We truly appreciate your trust and the extra effort you make to bring your vehicles to us — that means more than words can say. Tim and the entire team take pride in being thorough, honest, and transparent, and it’s wonderful to hear that reflected in your experience. Your support and recommendation really keep us motivated — thank you for being part of the Real World Auto family!
Tim and his team were fantastic! He got me right in, stayed in constant communication and the team in its entirety was very professional! I wish I could leave more that 5 stars because I certainly would! 11/10 recommended!
Super fast and friendly service!
Always the best service! Easy to get car serviced and very knowledgeable and thoughtful staff!
I cannot say enough good things about Tim and his team. He’s taken care of so many vehicle issues for me personally as well as my fleet at work. He’s upfront, honest and extremely competent! I trust him 100% with all my vehicle needs!
Went to Real World for a second opinion about our transmission problems. The first shop quoted us a transmission replacement options between $7k & $9.2k for a 9 year old car worth about $6k. Tim at Real World knew of our cars particular manufacturers issues and what was likely the problem. They quickly diagnosed the problem and made the repair for a small fraction of the other quote. Cars runs great now. I highly recommend Real World for transmission service or repair.
Quality customer service!! Times and pricing are clearly communicated. Tim and his team took great care of us and we now have a new family mechanic! Highly recommended!
Good customer service, work done in a timely manner. Would go back again.
